Effective Date: January 1, 2023
Experts.Ink, a managed brand of Acme Studio (Acme LLC), Puerto Rico
At Experts.Ink, we are proud to deliver top-tier content services powered by elite industry professionals. We maintain a clear and consistent Refund Policy to ensure operational integrity and fairness across all client engagements.
No Refunds After Payment
We operate under a strict no-refund policy once payment has been processed. Submission of payment serves as both confirmation of work commencement and full acceptance of this Refund Policy — with or without a formally signed agreement.
Why Refunds Are Not Offered
Our work begins immediately upon payment. This includes securing high-level creative talent and initiating strategic workflows designed specifically for your brand. The nature of our work demands significant upfront commitments, including:
- Sourcing and hiring premium, vetted experts—many of whom command premium rates for their specialized skills, thought leadership, or industry authority.
- Pre-payment to contributors and contractors, often non-refundable to us.
- Operational and project management allocation—from strategy through production—designed around a tightly managed content calendar.
- Creative development costs initiated the moment a project is scoped and planned.
Because these expenses are incurred rapidly and often cannot be reversed or recovered, offering refunds would disrupt our financial and creative infrastructure.
Expert Talent Comes at a Premium
The professionals we bring onto your project—whether they are content strategists, editorial leads, copywriters, researchers, or technical creators—are carefully selected based on experience and reputation. Their fees are secured in advance and reflect not just their work but their availability and prioritization of your project. These are not generic or commoditized contributors; they are premium talent paid accordingly.
Resolution & Credit Options
While we do not offer refunds, we are committed to long-term partnerships and professional solutions. If any issue arises, we are open to:
- Revisiting the content strategy or brief to align more closely with your vision.
- Reassigning experts or adjusting the deliverables within scope.
- Offering credits in the form of Experts.Ink service value for future use.
These options allow us to resolve challenges constructively without undermining the professional and financial commitments already in place.
Acceptance of Terms
By initiating payment to Experts.Ink, you confirm your full understanding of this Refund Policy and waive any claim to monetary reimbursement. This policy applies universally, regardless of contract formalities, due to the irrevocable nature of our upfront investment in your success.”
