Refund Policy

Effective Date: January 1, 2023
Updated: December 1, 2024
Experts.Ink, a managed brand of Acme Studio (Acme LLC), Puerto Rico

At Experts.Ink, we are proud to deliver top-tier content services powered by elite industry professionals. We maintain a clear and consistent Refund Policy to ensure operational integrity and fairness across all client engagements.

No Refunds After Payment

We operate under a strict no-refund policy once payment has been processed. Submission of payment serves as both confirmation of work commencement and full acceptance of this Refund Policy — with or without a formally signed agreement.

Why Refunds Are Not Offered

Our work begins immediately upon payment. This includes securing high-level creative talent and initiating strategic workflows designed specifically for your brand. The nature of our work demands significant upfront commitments, including:

  • Sourcing and hiring premium, vetted experts—many of whom command premium rates for their specialized skills, thought leadership, or industry authority.

  • Pre-payment to contributors and contractors, often non-refundable to us.

  • Operational and project management allocation—from strategy through production—designed around a tightly managed content calendar.

  • Creative development costs initiated the moment a project is scoped and planned.

Because these expenses are incurred rapidly and often cannot be reversed or recovered, offering refunds would disrupt our financial and creative infrastructure.

Expert Talent Comes at a Premium

The professionals we bring onto your project—whether they are content strategists, editorial leads, copywriters, researchers, or technical creators—are carefully selected based on experience and reputation. Their fees are secured in advance and reflect not just their work but their availability and prioritization of your project. These are not generic or commoditized contributors; they are premium talent paid accordingly.

Resolution & Credit Options

While we do not offer refunds, we are committed to long-term partnerships and professional solutions. If any issue arises, we are open to:

  • Revisiting the content strategy or brief to align more closely with your vision.

  • Reassigning experts or adjusting the deliverables within scope.

  • Offering credits in the form of Experts.Ink service value for future use.

These options allow us to resolve challenges constructively without undermining the professional and financial commitments already in place.

Acceptance of Terms

By initiating payment to Experts.Ink, you confirm your full understanding of this Refund Policy and waive any claim to monetary reimbursement. This policy applies universally, regardless of contract formalities, due to the irrevocable nature of our upfront investment in your success.

Privacy Policy

At Experts.Ink, we protect the privacy and confidentiality of our clients and site visitors. This policy outlines how we collect, use, store, and protect your data, and how we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. What We Collect

We may collect the following information:

  • Contact Details – Name, email address, phone number, business information

  • Project-Related Content – Materials, creative briefs, or documentation you provide

  • Billing & Payment Information – To process transactions

  • Usage Data – For performance analytics (if applicable)

We do not knowingly collect sensitive personal information (e.g., racial/ethnic data, health records, biometric data).

2. How We Use Your Data

Your data is used exclusively to:

  • Provide and manage services

  • Communicate project updates

  • Process payments

  • Maintain internal business records

We do not sell or share your personal information with third parties for promotional purposes.

3. Confidentiality

All projects and communications are handled with strict confidentiality. We will never publish, reference, or disclose your materials or brand association without your explicit written consent.

Only authorized Experts.Ink team members will have access to your project data, and solely for the purpose of delivering contracted services.

4. Third-Party Services

We may use trusted service providers (e.g., Stripe, Google Workspace, project management platforms) for:

  • Cloud storage

  • Invoicing

  • Communication tools

These vendors are subject to their own privacy policies. While we take all reasonable steps to ensure their compliance, Experts.Ink assumes no liability for third-party data handling outside of our operational control.

5. Data Security

We implement strict security protocols, including:

  • Encrypted cloud storage

  • Access restriction and audit trails

  • Secure password practices and user access management

However, no system is foolproof. By using our services, you acknowledge and accept this risk and agree to hold Experts.Ink and Acme Studio (Acme LLC) harmless from liabilities arising from security breaches beyond our control.

6. GDPR Compliance (EU/EEA Clients)

If you are located in the EU/EEA, you have the right to:

  • Access the data we hold about you

  • Request correction or deletion

  • Object to or restrict processing

  • Withdraw consent at any time

  • File a complaint with your local supervisory authority

To exercise your rights, email us at hello@experts.ink with the subject line: “GDPR Request.”

7. CCPA Compliance (California Residents)

Under CCPA, California residents have the right to:

  • Know what personal information is collected and why

  • Request disclosure or deletion of collected data

  • Opt out of the sale of personal information (we do not sell your data)

To exercise your rights, email hello@experts.ink with the subject line: “CCPA Request.”

We will verify your identity before processing such requests.

8. Data Retention

We retain your data only as long as necessary to:

  • Fulfill the purpose of the engagement

  • Comply with legal obligations

  • Defend against claims

Upon request, we will delete your data unless legal, contractual, or operational obligations require us to retain it.

9. Policy Changes

We reserve the right to modify this Privacy Policy at any time. Changes take effect immediately upon posting. The effective date above reflects the most recent update. Continued use of our services indicates your acceptance of the current policy.

10. Contact

For questions or data requests, please contact:
hello@experts.ink

Say Hello!

hello@experts.ink